Refunds and Returns Policy for PawMark
Effective Date: March 2, 2025
At PawMark, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! This policy outlines the process, conditions, and timeframes for returns and refunds. Please read it carefully to ensure a smooth experience.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, your item must meet the following conditions:
- Unused and Unworn: The product must be in its original condition, with all tags attached and no signs of wear or damage.
- Original Packaging: The item must be returned in its original packaging to protect it during transit.
- Proof of Purchase: A valid receipt or order confirmation email is required.
Non-Returnable Items:
- Items that have been worn, washed, or damaged after delivery.
- Customized or personalized products (unless defective).
2. Timeframe for Returns
You have 30 days from the date of delivery to initiate a return. Returns received after this period will not be accepted.
3. How to Initiate a Return
Follow these steps to return your item:
- Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions on where to send your return.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship Your Return: Send the package to the address provided in your return instructions. We recommend using a trackable shipping method.
4. Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
- Refund of Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error.
5. Refund Process
Once we receive and inspect your return, we will process your refund within 14 business days. Here’s what you need to know:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Amount: You will receive a refund for the purchase price of the item(s), excluding original shipping costs (unless the return is due to our error).
- Partial Refunds: If the returned item is not in its original condition, we may issue a partial refund or deny the return.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above. Exchanges are subject to product availability.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will cover the cost of return shipping and send a replacement or issue a refund at no additional cost to you.
8. Contact Us
If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact us at:
PawMark
988 Eglinton Avenue West
Ontario, Canada
Email: [email protected]
9. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Thank you for shopping with PawMark! We appreciate your trust and are committed to providing you with a seamless and fair returns experience. 🐾