Frequently Asked Questions
Everything you need to know before ordering.
How do I choose the right size for my dog?
Use our size guide to find the best fit. If you’re between sizes, we recommend sizing up for extra comfort.
Are the hoodies comfortable for everyday wear?
Yes. All Cozy pieces are designed for daily use, allowing natural movement and all-day comfort.
Can my dog wear The Cozy indoors?
Absolutely. The Cozy is lightweight and breathable, making it ideal for indoor and outdoor use.
Where do we ship?
We offer worldwide shipping.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location.
Do you accept returns or exchanges?
Yes. Unworn items can be returned or exchanged within 15 days. Please visit our Returns page for details.
How does PawMark give back?
A portion of every purchase supports animal rescue efforts and community shelters.
Do you work with specific organizations?
We support different rescue initiatives over time. More details are shared on our Impact page.
How should I care for my hoodie?
We recommend gentle machine wash cold and air drying to preserve softness and shape.
Is PawMark a sustainable brand?
We focus on thoughtful design, long-lasting materials, and responsible production decisions.
Need More Help?
Didn't find the answer you need? Contact us directly - we're happy to assist.